Horrible and toxic culture - Anonymous employee Netstar Australia Employee Review

Snack and coffee in office

I feel bad for staff. Blame and favoritism are rampart, and it is the customer and employees who suffer. Besides a handful of lifers, I watched the whole company turnover in my time there taking knowledge and any momentum with them leaving new hires to figure it out themselves. They do not want domestic staff and would only employ sponsored staff if they could, who are payed below market rates and are expected to go way above and beyond. Expect to take on more work, often outside the original contracted role. I am really surprised a successful Australian business could be bought and so severely mismanaged into this chaos.

New staff in the office all the time Snacks and coffee Amazing co-workers

It’s extremely clear that the company’s management style is heavily influenced by the traditional South African corporate approach. Managers set unrealistically high expectations that continually increase often to a level that’s simply not achievable. When employees inevitably fall short, management doesn’t respond with training, support, or constructive feedback. Instead, they resort to intense micromanagement, mistakenly believing this will improve productivity. Unsurprisingly, this only breeds frustration and dissatisfaction among employees. As a result, staff turnover is alarmingly high it’s common to see five or more employees leaving each month from a team of around 50–60. With so many people leaving, processes, roles, and communication quickly become disorganized and unclear. Within my first year, I witnessed nearly every department lose around 80% of its team. The company’s overall direction is also confusing. There’s no clear unique selling point (USP) or niche market focus, making it difficult for sales teams to close deals effectively. On top of that, the company is extremely stingy with salary increases. Whether you’ve worked there for one year or five, don’t expect a meaningful raise at best, you might see a 1–3% bump on an already subpar salary. Whilst, writing this I can almost gurantee this 'approach' will not change, lol.