Mind-numbing experience - Anonymous employee Netsmart Employee Review

1.0
May 30, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are opportunities in every experience. Unfortunately, the experience at NTST may yield you more examples of what NOT to do and how NOT to do it, but if you subscribe to the theory that we are always learning, this is a case study in how to drive people and a culture into the ground.

Cons

Blatant belittling, demeaning, and outright demoralization are applauded and behavior deemed as promotion-worthy. Rampant name-calling and personal attacks are served up from two individuals on a near-daily basis. You will hear colleagues publicly humiliated -- sometimes to their face and other times, it's just "more fun" to ridicule them behind their backs when they're on the other side of the building. If you are young and submissive, this is your place. Or if you're a foul-mouth (that would make a sailor blush), mad-at-the-world, chip-on-your-shoulder individual, that also seems to be held in high regard. To succeed, you should pontificate regularly, but never actually deliver anything. And make sure any record of you committing to delivery is never written down or distributed for others to see. If you are in the "chosen few", you can get away with publicly attacking people with vulgar venom and wrath -- and then joke about how you got reported to HR every chance you get, just to intimidate your peers and let them know you are untouchable. If you have the slightest ethical and moral code, or a hint of a backbone, steer clear. You will, many days, leave feeling physically ill and in shock at the behavior that is allowed. You should walk carefully with your back against a wall at all times so as to keep the number of knives you have to pull out each evening to a minimum. You will hear #values spouted like it's holy water from the pontiff-himself. These #values are in place to help them sleep at night. Words may matter to some, but it is often dismissed and scoffed at by a particular executive as "spin". It's hypocrisy re-defined and if you dare regurgitate the #values while trying to defend or support a colleague, you are in no uncertain terms, shut down. The attrition of the organization continues to increase at a startling level. They will refer to the staggering statistics as "not a good fit for the culture" and suggest any naysayers "need to be managed out." This is one point I agree with -- housecleaning is desperately needed, and it starts with the most-narcissistic individual in leadership. An organization run on fear and intimidation is a house of cards.

Explore other reviews about Netsmart

5.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Really great company culture from middle management downward. Upper management can have pros and cons, but still like working here.

Cons

Pay isn't exactly the most competitive

3.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

The team I work with is dedicated and loyal to the company and takes an ownership mentality.

Cons

If you care, you’ll give up your nights, your weekends, your blood, sweat, tears, joy, you’ll miss family events, even health appointments, your house will fall apart, your relationships will suffer, and you might even get asked to shorten your time away. There is nobody in the positions of the right help, and far too many managers, and too many per diem who have other jobs that can’t give enough hours but hold per diem positions hostage. When you ask for help, it’s always answered with a “We are trying”. Yet it’s been years of asking and the ask still falls on deaf ears. The company is missing opportunities to grow a huge revenue stream because they won’t create structure and processes; and positions to manage those structures. There are so many missed opportunities here, in a field that really needs us. I don’t know how to make my voice louder. It’s just not heard. We are top heavy in management. We need certain tasks completed, and are not getting what we need, no matter how many meetings we have about it. In fact, I don’t have time for the meetings anymore. We didn’t even celebrate Nurse’s Week. Not a single person even mentioned it. They work you to within an ounce left of your sanity, and then there’s absolutely no recognition or cohesiveness or celebration of any achievmemts instead, it’s “We didn’t make our quota.”. It’s all hurry up and get your work done, but then slow down because you’re making mistakes. Pay is mediocre for this level of experience and expertise-non-management level positions elsewhere offer far more in salary. Plus all the money you’ll spend to try to get things done just to manage your life, like paying for grocery delivery because you’ll never see the inside of a grocery store again. It’s madness. Not a sustainable career.

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