2.0
Jun 12, 2026
Anonymous employee
Former employee, more than 5 years
Wyomissing, PA
Recommend
CEO approval
Business outlook
Pros
opportunities to learn about multiple types of clients and systems, and multiple opportunities for advancement
Cons
little to no training for certain people when transitioning to different roles (but full assisted training for others) - upper leadership runs as a "boys club" and dismisses concerns about employees/processes - service desk holds on to employees even when clients repeatedly complain about them and even after re-training they don't perform to expectation - constantly asked to work over time to make up for being understaffed