Good people, Bad Management - IT Technician Netmatters Employee Review

Thank you for taking the time to leave a review. Each review received is carefully looked at by the leadership team and we take all constructive feedback seriously. It is always our aim for all of our colleagues to have a positive experience when working with Netmatters. It is in our best interests to make sure everyone is happy and motivated and whenever we hear this is not the case we're keen to do all we can to resolve this. Our business model is unique as we sell “time” to our customers by the minute. This means that every hour is accounted for and customers can be sure they are receiving quality work at all times. We have recently introduced a number of changes based on our “Perfect Working Day” initiative which have made it much easier for staff to log time through their working day. We are transparent with all customers, who are aware, and pleased to have human interaction on their services. Within this comes an element of human requirements such as facility breaks. We do our best to ensure a positive experience for both clients and employees at all times. We have frequent check ins in place with the HR team, and direct managers to ensure support is provided throughout your time with us, and hope that any concerns are raised to help us effectively support you. Each month we recognise a member of staff who has gone above and beyond in their role, alongside hosting our end of year awards in which we celebrate departments, individuals and group achievements. We are always keen to hear about new ways to celebrate our team, and provide recognition for their hard work, so please email our HR team with any further suggestions you may have. Our HR department works hard to find a balance for both the staff and the company by managing employee relations, ensuring compliance within employment legislation, facilitating recruitment, providing training and development opportunities and ultimately aiming to maintain a positive and productive work environment for both parties. We conducted a companywide, anonymous end of year survey in December 2024 to gain feedback on all areas of the business, a process we enjoy reading and take actions for the future from each year. This year’s statistics relating to some of the items raised are below: - 97% of people feel that NM takes Mental Health seriously - 90% of people feel they have opportunities for growth, development and advancements - 97% of people felt proud to be a member of their team, department and company - 90% of people feel there have been positive changes/ impact within the last 6 months - 95% of people feel they receive high levels of support from their manager We wish you all the best for your future endeavours.