Extremely negative place to work, more regime than employer. - Senior Technician Netmatters Employee Review

The environment and culture at this company is incredibly toxic and extremely detrimental to the mental health of anyone who wants more than a mindless place to exchange their time for money. The ethos of the company is extremely negative with anyone who has any complaints being publicly shamed and labelled a moaner in an attempt to subvert others into not vocalising their complaints. Instead of listening to their staff they offer life coaching. Not listening to feedback directly so they can address it instead of losing the valuable views of their own staff is a clear demonstration of their lack of interest. Voices are not heard, processes are put in place and talked about and then fizzle out with no follow up or feedback. Decisions come from above/select individuals who don't understand the entire situation. This is despite being told ideas have value and are worthwhile when in reality the decision has already been made leaving to a feeling of pointlessness. There are a lot of secrets within the business which adds to the impersonal and soulless feel of working there. There are very poor lines of communication to raise any issues with only certain people having power to make changes. These people are often not on the side of the general members of staff and do not take action required to improve working conditions. HR is not really an option either as feels like an afterthought and does not feel like a staff friendly option with professionalism often thrown out of the window. Progress is smoke and mirrors that suits the business and not based on your achievements. It is often given to staff who don't deserve it which devalues others who have earned it or been overlooked. "Training" and "qualifications" are a myth mostly free or irrelevant and done mostly in own time with no support. Time logging is unethical and this is known, failure to comply results in pressure being applied. There needs to be allowances you cannot legitimately track every minute of 8 hours. When discussed it's suggested breaks should be taken from your lunch hour. A 15-30 minute allowance is sometimes given but very inconsistently and is often revoked. Overall this is a very common complaint internally but never satisfactorily addressed in favour of not impacting the bottom line/profit of the business. Middle management/director level are yes men who often don't understand the roles beneath them and have progressed on a personal level and not due to their skill in the role much to the frustration of other staff. There is an air of posh white boys club at the top of the business. The persuit of the business is purely money there is no personal touch, compassion or consideration for people, staff and customers included. Staff are purely cogs in the machine and seen as numbers. Your value is graded on your willingness to stay in line and do as you're told. Please don't insult me by suggesting I speak to anyone in the business about these issues because I made several attempts to do this while I worked here so I don't see why I would waste any more time speaking to deaf ears. I supply my view here purely in the hope it saves somebody else from wasting their time with this business as an employer, customer or partner in any sense. Also I don't think it's a coincidence that an anonymous 5 star review was added shortly after the last, accurate, 1 star review.