Overworked - Retail Associate Nespresso Employee Review

1.0
Jan 17, 2024
Recommend
CEO approval
Business outlook

Pros

Free coffee in store as employee perks. Approximately $100 coffee credit to buy your own coffee from Nespresso. Promotes sustainability.

Cons

Overworked as store/s are always short staffed. No sitting aside from break periods, hence long standing hours (approx. 6 hours per shift). Low salary. Only one small toilet. Back of store and kitchen are filthy. Office space and back of store is cramped. No lifting devices to lift pallets or heavy boxes (as management does not seem to care about having one). Lack of employee support. Negative vibes in the workplace for employees are always complaining about customers and managers. No professional training. Leads take matters personally when ideas or opinions go against their beliefs.

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Nespresso Response
2y
Hello, Thank you for sharing your insights about your experience at Nespresso. We're pleased to know that you value the employee perks as we strive to provide benefits that enhance the overall employee experience, as well as take pride in promoting sustainability as a key aspect of our brand. Regarding the areas of improvement you outlined, it's upsetting that your experience was not entirely positive. We recognize the importance of maintaining a balanced workload and ensuring that our employees have adequate support and that our stores are appropriately staffed to meet the demands of our customers. Concerning the absence of lifting devices, we are sorry for any inconvenience this may have caused. Our goal is to provide the necessary resources for our people to perform their duties safely and efficiently by offering comprehensive training and leadership support. We value your input and will use it to make necessary improvements. To deliver your feedback and make Nespresso great working environment, we would appreciate you reaching out to the former HR team for additional details. Wishing you good luck in your future endeavors. Thank you.

Explore other reviews about Nespresso

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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