Dead end job that looks glamorous with no growth opportunity - Coffee Specialist Nespresso Employee Review

2.0
Feb 23, 2023
Recommend
CEO approval
Business outlook

Pros

- Free coffee machine - store credits ($40 per month)

Cons

- The ABV target for the quarterly bonus is high, and the manager always give you the pressure to upsell but the bonus is so low I would rather preserve my mental health and go with the flow. - Management indulge in bad behavior of rude customers, resulting in more entitlement and more abuse from the customers. - Manager does not allow you to call in sick and tell you to either find someone to fill in the shift or work through the shift while being sick. I had to work while I was COVID positive. - Managers and team lead cutting working hours to the point I have difficulties paying rent. - Zero growth opportunity and lack of stability: The management would rather hire externally than promoting people from within. If you're a part time coffee specialist hired by a hiring agency rather than directly hired by Nespresso, you would just stuck in the limbo of being a part timer that has unstable salary.

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Nespresso Response
3y
Hello, We appreciate your review and feedback. It's unfortunate to read about the areas you see as cons. Our employees are our top priority, and we invest in our people, teams and organization to have the right caring culture where people respect, help and inspire each other to succeed. In addition to this, we greatly appreciate the efforts of our employees in providing quality customer service. We are sorry to hear you had problems with management, as we are ensuring that our leaders and employees have sufficient skills and resources to work together well and achieve what they aspire in their careers. At Nespresso, it's important for us that we treat each other with respect and mutual dignity and have zero tolerance for any misconduct at work. We encourage you to share any further feedback or concerns with your former local HR team. Wishing you best of luck in your future endeavors. Thank you.

Explore other reviews about Nespresso

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
3w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
3.0
Jun 25, 2026
Recommend
CEO approval
Business outlook

Pros

- Nice coworkers - Organized workplace

Cons

- Boring - Public facing nonsense

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