Jan 28, 2023
Nespresso Response
3yDear Former Coffee Specialist,
I am so glad to read you found Nespresso to offer “good perks!” We take pride in our Total Rewards package, including compensation and benefits which includes excellent perks, like free coffee as you mention. In terms of your constructive feedback, to your point on our systems, we are constantly working to improve our technology across the company, including our POS system. I’m happy to share that we recently launched a global digital transformation initiative to address the technology infrastructure as you suggested. To your point on management, there is always value in continually training and developing our people, particularly managers who lead people. At Nespresso, we offer an abundance of trainings and refresher trainings that offer critical learning and development. Nespresso is dedicated to fostering an environment that inspires and excites our employees. Please reach out to me if you have any specific ideas on how we can improve in this area or others.
Sincerely,
Alfonso Gonzalez
CEO, Nespresso North America