I will miss it - Manager Nespresso Employee Review

Dear Former Boutique Manager, I appreciate you taking the time to share your experience with Nespresso in such great detail. Let me start by saying that the decision to close some stores was one we took very seriously. We value the contribution each employee makes to the overall culture at Nespresso and made a large effort to retain impacted employees in any way we could. Nespresso evaluates shopping trends regularly to determine how we can deliver superior customer service and a high-quality coffee experience. Following our latest evaluation, we decided to close nine Nespresso Boutiques. This decision was part of our long-term business strategy and reflects evolving consumer trends, which are not unique to Nespresso. We are proud to offer our employees competitive compensation and a benefits package like you outlined. In terms of your constructive feedback, to your point on our systems, including the retail POS, I’m happy to share that we recently launched a global digital transformation initiative to address the technology infrastructure as you suggested. I am confident with laser focus in this area, we will make great strides improving the experience for our employees and our customers. As you mention, like with many other goods over the last two years affected by the pandemic, the supply chain we depend on for our uniforms has been disrupted. In terms of work arounds due to the shortages we have experienced, managers were advised to provide uniforms from alternate local vendors using their corporate cards to purchase. Our team has worked hard to reconfigure the ordering process in 2023, so I am confident this issue will be resolved. At Nespresso, we strive to develop and promote our talent from within and are proud to offer employees career advancement and mobility – either at our U.S. Corporate Headquarters in NYC or throughout the Nestlé USA organization. Yes – this sometimes can include the option of relocation. Should the right opportunity arise, and you are interested in applying for the role, we would be happy to welcome you back to Nespresso . All the best, Alfonso Gonzalez CEO, Nespresso North America