A Hot Mess - Team Leader Nespresso Employee Review

1.0
Aug 24, 2019
Recommend
CEO approval
Business outlook

Pros

The product is amazing Sustainability initiatives and their ethical responsibility in regards to ensuring that coffee farmers are well off and cared for Health insurance and 401K Quarterly bonuses

Cons

Ridiculously high expectations Very high turnover rate (at least from my location) Training is RUSHED, they should know better than to do that esp at high volume locations Not a lot of help or assistance from higher up management Entitled customers who are incredibly disrespectful (I have been in unsafe/hostile customer situations) Very outdated POS system

avatar
Nespresso Response
5y
Hello Team Leader, Thank you for saying that Nespresso has an amazing product. We’re proud to offer competitive benefit programs and great perks. Our people are key to our success, many of our employees have grown with us by taking advantage of our many learning and development programs which include learning about our core values and sustainability initiatives. Our technology tools have been undergoing updates, but if you have ideas for improvements, I encourage you to share with our IT team as we’re always looking to improve. I’d like to invite you to contact me directly to discuss your points in further detail, please don’t hesitate to reach out. Thank you, Barbara La Rocca VP of HR, Nespresso USA

Explore other reviews about Nespresso

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

avatar
Nespresso Response
2w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

avatar
Nespresso Response
1w
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
See reviews by: Helpful|Rating|Date|All