Great company to work for, however technology is lacking. - Team Leader Nespresso Employee Review

Hello - Thank you for your excellent review. I appreciate you taking the time to provide your feedback and thank you for your dedication to the company. I’m glad to read that you have enjoyed the numerous and outstanding benefits we pride ourselves with at Nespresso USA. We stop at nothing for our Club Members and customers, they are always top of mind and we value their partnership with Nespresso for their coffee journey. In regards to your observations and comments on our POS, we are aware there are some technological challenges in some of our boutiques that our Global IT team is currently rectifying. We are always striving for improvements and better opportunities to provide our customer facing employees with the newest advancements. I fully agree, it is extremely important to ensure our teams are fully equipped to assist our customers quickly and most efficiently. By Q4 of this year, we are very optimistic on rolling out new plans as well as updated office technology. We have a highly skilled IT team and I am confident they solve any customer facing issues in a proactive and timely manner. Should you wish to speak further, please contact me directly, or if you prefer, you may call our confidential employee help-line at 888-424-2409. My Regards, Guillaume Le Cunff President & CEO, Nespresso USA