Nice workplace with commission but pressure from mystery shoppers - Brand Ambassador Nespresso Employee Review

3.0
May 7, 2026
Recommend
CEO approval
Business outlook

Pros

Commission John Lewis is a nice place to work Coffee

Cons

Mystery Shopper Pressure Hard to get off shifts

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Nespresso Response
4w
Hello, Thank you for sharing your feedback regarding your experience with us. We appreciate your positive comments about the remuneration structure and the availability of coffee. Regarding the pressure from mystery shopper evaluations, it is crucial for us to cultivate an environment where employees feel confident and supported in their roles. Additionally, we understand that securing time off can be challenging, and we are continuously exploring ways to improve our scheduling practices to better accommodate our team. We will share your insights with the relevant team to enhance our workplace conditions. Wishing you all the best in your future endeavors. Thank you.

Explore other reviews about Nespresso

5.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Great people and great benefits

Cons

Hard to move up positions

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Nespresso Response
1w
Hello, Thank you for taking the time to share your feedback, and for your continued contribution to Nespresso. We’re glad to hear you value your team and find the benefits strong as creating a positive, supportive environment is a priority for us. We also appreciate you sharing your observations. Your feedback helps us continue improving and better support your growth. We wish you continued success in your journey with us. Thank you.
4.0
Jun 12, 2026
Recommend
CEO approval
Business outlook

Pros

401K and Pension plan Can jump to other Nestle brands

Cons

Poor Management Uniforms Culture can be toxic

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Nespresso Response
4d
Hello, Thank you for sharing your insights on your experience with us. At Nespresso, it is important to us to provide our employees with various benefits and possibilities for their career development, and we are glad you appreciate our efforts in this area. However, it is disappointing to read the cons you brought to our attention. We take your concerns seriously and want to assure you that we are constantly working on fostering an environment where everyone is respected and supported. In addition to this, we understand the importance of clothing and strive to provide our people with more choice and comfort. We value your feedback, and it will be shared with the responsible team for further improvement. If you have any additional insights, you are also always welcome to reach out to your former HR team. Wishing you well in your new endeavors. Thank you.
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