Inspiring mission. Bad management. - Anonymous employee NeonCRM Employee Review

Dear prospective candidate: I hope this review doesn’t dampen your interest in our company and the amazing work we’re doing to help nonprofit organizations. It’s unfair and frankly impossible to assess a company fairly if you were a part of it for less than a month. Still, I’d like to address the statements made and hopefully appease any fears you may have about working here. It’s a fantastic place to work. Should you still have concerns after reading my response, please don’t hesitate to reach out to me. -Vera <<<<<“There is little to no on-boarding process.” Onboarding takes anywhere between one to three months to complete, depending on the position. You will work with a dedicated trainer to learn the product, and your supervisor will oversee your job training. Every department has a job training plan. If your position requires product training, you will begin that within a week of your start date. Our talented Training & Implementation Specialist has designed an online product training curriculum that will help you learn NeonCRM within two weeks. The training plans are constantly updated based on changing business operations, product releases and new hire feedback. <<<<<“There are few checks and balances for management.” Our management team is the heart and soul of the company. Each one has earned their position based on the quality of their work, their positive impact on the company, and their ability to lead with excellence. But they don’t just excel at their job, they genuinely care about their team members and are their biggest advocates. Your supervisor will push you beyond your comfort zone to achieve bigger goals, they will give you the feedback you need to hear, and they will facilitate your development and help open doors if you show the necessary work ethic and drive. Managers are held to extremely high performance standards and are accountable for the performance of their entire department. If something doesn’t go well, their supervisor, the GM, and even HR might step in to resolve the issue. It’s one of the toughest jobs in our company, and it certainly earns them the right to have a lot of autonomy to create and experiment. <<<<<“My manager blatantly plagiarized my work. I was also lied to multiple times by upper management.” Plagiarism and lying are not tolerated at NeonCRM. As head of HR, I have never received such a complaint from anyone in our company and, therefore, cannot address these statements. <<<<<“A lot of the time, you are thrown into projects and have to fend for yourself.” Every position is different. Account Executives, for example, won’t start taking leads until they’ve completed product training, job training and a successful mock demo (about 4-6 weeks from their hire date). An experienced WordPress Designer, on the other hand, should be able to build a website without much guidance. <<<<<“If you are the type of employee that enjoys critical feedback, please go work elsewhere.” We THRIVE on feedback. You will receive feedback during regular check-ins with your supervisor and through more formal performance assessments. We also request peer feedback on a quarterly basis. The best employees at Neon ask for feedback on their work and appreciate brutal honesty. And it works both ways - employees have multiple channels by which to give feedback to leadership. <<<<<“It's also tough because there are, as they say, too many cooks in kitchen. There is hardly any communication between departments.” Out of 71 employees, we have 5 managers and 4 directors. The management unit is close-knit and collaborative. They keep each other informed about product releases and other important changes. If someone happens to forget to share, they’re quick to address that with each other. The Executive Team communicates with Directors and Managers on specific projects. We have a quarterly All-Hands Meeting to discuss the company’s direction and current initiatives. On a monthly basis, we publish a newsletter that includes department updates, executive updates, and a section to recognize staff promotions and achievements. <<<<<“Clients with a faith-based mission are made fun of regularly.” I have no way to know if this statement is true as no complaints have ever been filed with HR. Faith-based clients make up a large part of our business and we are proud to serve them. <<<<<“You'll have to drive for lunch most likely, especially in the winter.” We are surrounded by delicious restaurants, all within walking distance. Employees frequently step out for lunch. If you don’t feel like walking or don’t have the time, you can always help yourself to the lunch foods in the fridge and pantry.