May 16, 2026
Neo Financial Response
2wThank you for sharing your feedback and for the time you spent at Neo. We’re sorry to hear that your experience left you feeling frustrated and unsupported.
As a company that has grown rapidly over the past few years, there have been times where organizational changes and shifting priorities created uncertainty for teams. We recognize that this can be difficult, especially when changes happen quickly or when communication and consistency do not meet the standard employees expect and deserve.
We also know that leadership quality and stability have a major impact on the employee experience. Over the past year, we’ve been investing in stronger leadership expectations, clearer planning processes, and more consistent communication across teams to create a more stable and sustainable environment as we continue to scale.
While we know Neo’s fast-paced environment is not the right fit for everyone, feedback like yours is important in helping us identify where we still need to improve. We appreciate the contributions you made during your time here and wish you the best in your next chapter.