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      Neighborly®

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      Neighborly® reviews

      Marketing Needs a Dramatic Overhaul - Anonymous employee Neighborly® Employee Review

      1.0
      Dec 7, 2024
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I had the privilege of working with a talented group of coworkers and the new CEO shows a strong understanding of the challenges ahead.

      Cons

      One of the most pressing issues was the toxic atmosphere created by marketing leadership. Leadership often employed gaslighting tactics, making it difficult for employees to voice concerns or feel valued in their roles. This manipulation, coupled with unrealistic workload expectations, leads to burnout among team members. It was disheartening to see dedicated employees being overworked and under-appreciated while others were allowed to remain complacent, receiving compensation for minimal effort. Additionally, the high turnover rate in the marketing department is alarming and speaks volumes about the underlying issues. Departures are frequent, yet there seems to be a lack of genuine effort from management to address the culture or to retain talent. High turnover not only disrupts team dynamics but also jeopardizes project continuity and franchise owner growth.

      avatar
      Neighborly® Response
      1y
      Thank you for your candid feedback regarding challenges within the marketing department, We acknowledge your concerns and it is our priority to foster a culture where every associate feels valued and heard. Since you left your review, our new CMO has worked very hard to evaluate the needs of the team and has made several changes that will have positive lasting impacts on the marketing department. We recognize the importance of open communication and encourage all team members to share their thoughts and concerns with their manager or People Services. Thank you again for your valuable input.

      Explore other reviews about Neighborly®

      5.0
      Jun 16, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pace is fast, but the teams are competent enough to keep up with it. You're moving quickly alongside smart people, not scrambling to keep things together. Leadership is excellent and clearly sets the tone for how the broader organization operates. The culture stands out. People are kind and engaged in a way that feels real, not performative. The brands in the portfolio are strong, which makes the work easy to get behind. Comp is competitive and the operational infrastructure is already there. For anyone who wants to move fast and actually get things done, it's a great environment.

      Cons

      As with any growing company, some systems are still being built out and aren't fully functional yet. There are many on the team who are relatively new, and the pace is fast, so there's an element of building the plane while flying it. However, this is an opportunity to have ownership and accountability for growth.

      avatar
      Neighborly® Response
      1d
      Thank you for sharing your experience. We're glad to hear that you've found Neighborly to be a fast-paced, collaborative environment with strong leadership, supportive teams, and a culture that feels authentic. It's rewarding to know that our people and brands make the work meaningful and engaging. We also appreciate your thoughtful feedback about the challenges that can come with growth. As we continue to evolve, we're actively working to enhance our systems and processes while maintaining the agility that helps us move forward. Growth often brings opportunities to build, improve, and take ownership, and we're grateful for associates who help drive that progress. Thank you again for your feedback and for being part of the Neighborhood!
      5.0
      Jun 4, 2026
      Franchise business coach
      Recommend
      CEO approval
      Business outlook

      Pros

      Culture is one of the best.

      Cons

      No negatives to speak of.

      avatar
      Neighborly® Response
      1w
      Thank you for taking the time to share your experience! We're thrilled to hear that you've found our culture to be one of the best and that your experience at Neighborly has been such a positive one. Creating an environment where associates feel supported, valued, and connected is something we work hard to foster every day. Thank you for being part of the Neighborhood!
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