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Navy Federal Credit Union

Engaged employer

Run for your life! Don't work here! Worst management - Member Service Representative I Navy Federal Credit Union Employee Review

1.0
Mar 12, 2016
Recommend
CEO approval
Business outlook

Pros

ABSOLUTELY NOTHING! The best pro you'll ever get out of this experience is when your no longer working for navy federal and you don't have to walk on egg shells and have your job threatened every day.

Cons

CEO Cutler Dawson only likes employees with a certain look, I know that for a fact i met him in person, just a few weeks ago. he couldn't seem to get away from me fast enough. 2 managers, 2 supervisors equals FOUR mean people who couldn't be more awful lying, deceptive, BULLIES! management made my life at work unbearable, i would have quit after the first day i worked, which management YELLED at me as well, if i didn't need a job. my job stability was THREATENED on a daily basis, i told them i needed a full time job, but only part time was offered to me i was told there was no full time available, but they hired 4 other girls 1 week after they hired me a few of which bragged about not even needing or wanting full time hours. management literally YELLED at me on numerous occasions, blamed me for things i didn't do on a daily basis, kept me long after my shift was over a few times a week, EVERY WEEK. but tried to bully me into putting those extra hours on my time sheet, although ultimately i still did because i deserve to get paid for any work I'm doing. Management made comments about my intellectual capacity and technically speaking made a few illegal moves on their part. I'm looking into filing a law suit against this company for those reasons including many i cant fit into this review! absolute worst group of people i have ever encountered in all my life. These people are phony and do not care about anyone, they attract homeless, junkies, drunks and gambling addicts, that is the bulk of the customers you help. 90% of clientele has around $150 between both there checking and savings account, but management will try to ask you to get these people to pay there past due bills. the pay was far too low for what i was asked to do and i'm so glad that i'm done with this company and never have to see these people again. THEY LIE, AND THEY BELITTLE YOU ON EVERY CONCEIVABLE LEVEL AND EXPECT YOU TO TAKE IT. i even had a manager claim on numerous occasions i was "rolling my eyes" at her like she's a preschool teacher, oh please i was sitting there smiling with my hands in my lap, quit seeing what your diluted mind is making pretend and see whats REAL! don't walk, RUN AWAY from this company!

Explore other reviews about Navy Federal Credit Union

5.0
Jul 1, 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
1d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
Jun 16, 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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