Team Blind Posts are True - Anonymous employee Navan Employee Review

Head over to Team Blind– most of what is posted there is accurate. Layoffs are quietly happening (customer success and marketing) while the CEO assures everyone that everything is fine. There is no transparency– other departments aren't even aware of layoffs and only find out via former colleagues' LinkedIn posts and deactivated Slack accounts. The culture here really is toxic, no exaggeration. People are burnt out. Job scope changes frequently. Leadership is in way over their heads and don't provide clear strategy or direction. Most of strategy seems to be what competitors are doing. The CRO has somehow convinced the leadership team that he is a capable leader, which he is not. The marketing team has gradually disappeared because the CEO thinks he and the CRO are capable of running marketing on their own– which they are not. Customer success is an absolute mess and has significant churn. No one is appreciated or properly resourced. HR is nonexistent. Middle-management is handcuffed by egotistical CEO who seems more excited to talk about his newest sneakers than how to empower the team. The only 5-star reviews are from SDRs who have literally worked there for less than a month and were thrown a party and given swag.