Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Navan

      Engaged employer

      Navan reviews

      It's like having a horrible call center inside a great company - Customer Support Navan Employee Review

      2.0
      Feb 7, 2020
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      TripActions in general, is a great place to work for: cool offices, nice food, travel stipend and other good perks. If you are NOT a Support agent, you have great chances to develop yourself and climb within the organization.

      Cons

      Support is basically like having one of the worst call-center companies within TripActions. You still have the same perks as everyone else, but you deal with SLA-obssessed managers and overworked colleagues. If you only take one chat at a time, you are an underperformer. Tier 1s and Tier 2s are equally overworked, staff have to deal with the false promises made by management (chats answered within 60 seconds), which are impossible to fulfill with stressed out, overworked staff, high absenteeism, stress, burnout, etc are common. Most of your days you have to deal with 2 or more customers simultaneously, total madness. Have you ever watched that Walking Dead episode when Negan kills Abraham, praising him for "taking it like a champ"? That is what you get from managers when you're able to handle multiple customers simultaneously... "X is taking it like a champ!" Support staff will never have the chance to grow internally, all career opportunities are Tier 2 and Tier3 (queues agent), lead and manager. Nothing else.

      avatar
      Navan Response
      6y
      Hi there. We want to thank you for providing your feedback. While we wish your experience was a more positive one, we appreciate you sharing with us, and helping us to improve how we operate. Fostering career development and providing growth opportunity is important to us. As we are a growing company, there are many opportunities for our employees that contribute to the success of our business. Your quarterly check-in with your manager is a great time to explore and discuss where your skills and your passions intersect. We are actively hiring for Support Agents an effort to provide an even better experience for both our customers and our employees. If you have additional feedback or thoughts on how we can continue to improve, please reach out to the People team. Thank you!

      Explore other reviews about Navan

      5.0
      May 28, 2026
      Senior business travel specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Lots of opportunity for advancement, pay compensation, mentor opportunities, great work environment, diversity and equality.

      Cons

      notice of sick time usage for it to count as Excused Absence, the ability to trade shifts as all U.S. based workers work Monday thru Friday with the earliest shist starting at 8 am and the latest starting at 12 pm CST

      3.0
      May 18, 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Competitive compensation and strong benefits package. The coworkers and frontline teams are one of the company’s greatest strengths many are incredibly hardworking, supportive, and committed to helping both customers and teammates succeed.

      Cons

      Significant operational gaps continue to impact efficiency and employee experience. Reporting systems and workforce planning frequently feel disconnected from the realities of day-to-day operations. Employees and leaders are often expected to be accountable for metrics without reliable reporting or clear guidance on how those metrics are measured. Workload distribution can feel inconsistent, creating an environment where some teams and managers become overextended while others are underutilized. This contributes to burnout, frustration, and a lack of confidence in operational decision-making.

      See reviews by: Helpful|Rating|Date|All
      Related searches: Navan jobs | Navan salaries | Navan benefits | Navan interviews
      Navan reviewsNavan Customer Support reviewsNavan review