- Marketing lacks coherent brand strategy, metrics & process. Generally, no one knows what’s going on
- Leadership is easily distracted by shiny new ideas and lacks respect for work that has already been done
- Marketing leadership is inexperienced, their practices and ideas are outdated, and they don’t know what to do with their talented team
- Psychologically unsafe and stressful environment with bullying, passive aggression, politics, gossip, back-channel communication, and a lack of boundaries
- Leadership is dictatorial, and rules with dysfunctional, erratic, and abusive behaviour, leaving team to feel powerless and at fault
- Team members are demoralized, burnt out, confused and suffer from anxiety; those who ask for help are ignored
- Many team members don’t have job descriptions and/or are forced to work out of scope with increasing responsibilities
- “Pulse-check surveys” create the illusion that action is being taken, but there hasn’t been any relevant action or change
- Speaking up or taking action seems to have consequences. Many have either been removed, muscled out or bullied for seeking clarity and change
- People & Culture can’t do very much but listen