Pros
Zero. Nothing. Nada. Zip. Toxic. Abusive.
Cons
Mandatory overtime has been the norm for years but no CAT pay. If you don’t work overtime you’ll be terminated. Your benefits package includes PTO but you will not be approved to use most of it because only a few people at a time are approved. Your medical policy will have such a high deductible you’ll never reach it unless you have ongoing medical issues. You will not be given adequate training, training material, or access to a supervisor to assist with questions. You will be given negative quality scores if you make an error on things you never received training on. The Total Loss office is severely understaffed but upper leadership says we are adequately staffed. As more and more Total Loss associates quit they are not being replaced and those remaining are being assigned delinquent accounts. The tools you are provided include outdated Excel spreadsheets which continuously lose their formatting. You will be expected to manage out of office activities, emails, and voicemails for other associates. You will be required to work overtime to work your coworkers claims. You are required to work claims activities for other departments who cannot keep up even though the Total Loss office is more behind than those departments. You will manually type documents because the system does not generate documents correctly. You will be expected to monitor other business units activities because the system does not work as intended. You will have zero support and will be responsible for coordinating the entire claim. You will write estimates. coordinate the locating, release and pickup of vehicles. You will resolve coverage issues. You will generate paperwork. You will obtain payoff quotes. You will field escalations. You will process alternate salvage. You will follow up on paperwork and settlement disagreements. You will manage rental vehicles. You will process payment, transporting the vehicles and communication with shops on repairable vehicles. You will handle agent and lien holder escalations. You will process letters of representation from attorneys and communicate with them. You will run DMV searches. The list of job duties Nationwide Total Loss adjusters are responsible for is far more than the job duties of Total Loss adjusters at other insurance companies. Leadership will tell you to hang on because positive changes are coming that never come. Process changes will be made before tested and nothing will work. You will be given work arounds that then become part of your job duties. Total Loss management will allow managers and associates from other business units to send you work, correct you, and critique you. You will not have the support or backing of your management team. You will be repeatedly told Nationwide values people, a home work life balance all while they put people who refuse overtime on performance plans or terminate them. Your coworkers will go on FMLA for nervous breakdowns and stress related health issues. Your coworkers who are terminated for not working overtime will be denied unemployment. Leadership will have management conferences where they jokingly compare complex claims to kitchen remodels that are never completed. Make no mistake about it this company does not care about the health or well being of their associates or members. They care about profit.