I've never worked for a company that was so blindly driven to customer service that it would sacrifice it's employees. - Claims Adjuster Nationwide Employee Review

1.0
Feb 7, 2014
Recommend
CEO approval
Business outlook

Pros

Health, dental and vision benefits were good, you will accrue 18 days of vacation in your first year, 401k with match. 37.5hr work week .

Cons

They tell you its a 37.5 hr work week and then give you 60 hrs a week of work. From talking with reps from other markets with in the organization it was not this way in other zones. The CCZ was absolutely horrible. They hire a lot of people straight out of college which is fine but employees became very cliquey and after a few months it was like a huge high school. Drama every day. Management was not so great either. From direct mgrs to upper mgmt, it was all very all about the numbers, but in the interview they tell you its all about work life balance (which does not exist as an adjuster). What is really bad is when your mgr privately tells you that they agree the objectives and grading matrixes are far too high and unobtainable for the vast majority. The people who get promoted are not the ones who work the hardest or the best at their jobs, its the ones who play the game the best and "drink the blue cool aid" they are serving. If you are good at shuffling work and making it look like you are busy while pawning work off on someone else, or being "engaged" in every possible event and group available so that you can get out of your work to be on a comity you will go far. The problem is that the people who are trying to do their job, get stuck with the work. Beware of CAT duty!!!!!!! Catastrophe Duty 28 days 12 hrs a day....With no break. you do not get paid over time they give you $125 a day monday thru friday. for the additional 4 hrs worked. and $225 on Saturday and Sunday. So you get your normal salary plus $125 Monday - Friday (Salary + $625) not bad for Monday-Friday, then you get $425 period for working Saturday and Sunday. That is it, no salary just the $225. = $18.75 an hr. and during the week most will make over $20. CAT duty is 28 days on, then 3 days off, then 21 on 3 off until the claims have been handled for whatever event has occurred. Brutal, so very brutal! By day 10 you wont remember your name. I was there for ~2 years. In the Liability department I worked Non-injury related claims and averaged 50 hrs a week, no over time and got paid for 37.5hrs. I would estimate the turn over was 20 percent. I then went to property claims. In the year I was there I saw ~15 people quit, retire, or get fired because of the work load and they couldn't keep up. This was probably about the same turnover 15-20%

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5.0
Mar 9, 2026
Recommend
CEO approval
Business outlook

Pros

We can wfh 3 days a week

Cons

Upper management likes to make organization changes frequency

4.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

-For the most part, the people you work with are good people. Made real lifelong friends and mentors. -As with all large companies, there are plenty of opportunities to advance and/or move around if something isn't a good fit. -One of the rare places still offering a pention

Cons

-Office politics promote plenty of people who don't deserve it and the teams happiness is highly dependent upon who you end up reporting to -WAY too much false urgency created by bad leaders -Big company means slow moving in all the stuff you want to go fast. Often times too many cooks in the kitchen

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