4mo
Thank you for your feedback. We’re sorry your experience with our company did not meet your expectations. As a forward-thinking organization in a fast paced industry, we continually evaluate strategies that strengthen our operational efficiency and long-term sustainability. This includes responsibly leveraging technology and, when appropriate, utilizing near shore team members to support our workforce. All staffing and technology decisions are made with careful consideration of performance standards, data security, and regulatory compliance within the mortgage industry. Technology is never used as a substitute for human judgment. Company decisions, including workforce structure, are made thoughtfully and require appropriate review and leadership approval.