If I could give a 0 Star Review for National Notary Association I would!!!! - Customer Care Professional National Notary Association Employee Review

First of all the job as a customer care professional starts out, as they call it, temporary to permanent. You have to work a minimum of 520 hours and then it's based off of attendance, sales, oh and who you know personally at National Notary Association. You are not hired initially by National Notary Association. A woman named Tonya is your contact person and she is a recruiter with a company called TFI Resources out of Texas. She emails you and calls you relentlessly to ensure that you are still going to your interview at NNA. I can't stress enough that she doesn't care about you, she only cares that you go to your interview and get hired so that she can be paid. When you are hired you have two of the worst weeks of training in a classroom that I have ever had with any company. You start off in the support department initially when hired which is helping customers with their orders, but they barely touch on support. All that is pushed on you is sales! Then everyday you go into the call center and you sit with someone different each day listening to their calls. This is horrible. Each call center professional does things on the phone, and at their desks that you are told over and over again not to do in training, from using your cell phone, to being extremely loud and cursing while others are on the phone to customers, to not putting in proper notes at the end of each call or no notes at all. Almost everyone I sat with did blind transfers to other departments which we were told not to do as well. Basically they do everything you are told not to do. After two weeks of in classroom training you go into the call center and you start taking calls. You are basically being fed to the wolves. You're going in with terrible training, and no support from your supervisor. Your supervisor is a child who sits at her desk each day hiding behind her computer and shopping. The only time she wants to speak with you is when you have had a failed call or are lacking in sales. They only care about you if you are making them money. I personally can't remember one nice thing being said to me by my supervisor or management. You are only a number to them not a fellow co-worker/employee. Each day you are given and shown how much you have sold versus everyone else on your team. You have a goal of $500.00 per day. As you begin your time in the call center you will slowly begin to see how far reaching the nepotism is within this organization. They hire primarily referrals, and they are constantly, and I mean constantly hiring. I learned that my class of 8 was hired right before the last group of 8 was supposed to be made permanent. Out of the group of 8 before me only 3 were hired permanently, same as in my training group of 8 only 3 were hired permanently everyone else either quit or was fired. Amazingly out of my group the only 2 people that were fired did not know anyone there. Everyone that was kept on as permanent knew someone within the organization. Also what was funny, was that right before my group was to be made permanent they had hired another 8 people to begin working in the call center this week. Their busy time of the year is from January 2nd through near end of February. By hiring temps they get around not having to pay you commission. They have a constant flow of temps going in and temps going out. They will only hire you if you know someone within their circle, and as long as you kiss up to them something fierce. If you are quiet and do your job, as I was, and you aren't constantly being a social butterfly, they don't want you. Again, if you know someone there and are a good butt kisser you'll make it far, but if you are there to work hard, be professional on and off the phone, make your sales and quotas, you will be fired right before you are to transition to a permanent status. NNA is a complete and total joke. The way they hire and fire is a complete scam. All of the supervisors are children and are in serious need of taking classes for being a supervisor because they have no clue how to train or support everyone on their team. All you get, no matter how many memberships you sell, or no matter how many times you exceed your goal, is negative feedback. They want you to sell membership like no one's business and the customers get so tired of having it crammed down their throat on every single call that I could tell they are uncomfortable calling in. The lady that runs the call center is a complete and total joke. She either has no clue what goes on in that call center or just doesn't care. She's so busy with her constant smoke breaks I doubt she has time to care or notice anything that goes on within this company. In conclusion, please if you read this do not work for National Notary. It is a waste of your time, energy , and talent.