A good place to start, not stay - Claims Representative National Interstate Employee Review

2.0
Feb 1, 2021
Recommend
CEO approval
Business outlook

Pros

The introductory experience for newly graduated young professionals is very good, especially for those in the Ignition program. Decent PTO offering. Nice facilities. Competitive pay.

Cons

There’s a suffocating culture of fear in the claims department. People are constantly under threat of being fired. Upper management is totally unaware of the daily work and processes that the claims department performs, and therefore makes many miscalculated and misdirected decisions. Systems are complicated and hard to navigate. Performance is not measured with any specificity and expectations constantly change without any direct notice to the employees they affect. Extremely high turn over leads to constant reshuffling of workloads and confusion about leadership. HR will not assist employees with issues. Toxic “good ole boys” club culture - if you’re not accepted by a certain group of higher up men, you will be openly ridiculed and made fun of. Most people who work here are absolutely miserable.

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5.0
Feb 24, 2026
Recommend
CEO approval
Business outlook

Pros

Benefits Meaningful work Supportive managers

Cons

Travel can be a lot at times.

1.0
Feb 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love the people I work with

Cons

New rule that we have to be in office 4 days a week

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