Pros
A handful of accounts remain loyal to NCC due to low expectations, budget constraints, or lack of option (due to large space needs). The F&B department is magic - a high-quality production with an extremely limited budget. Ownership is mostly hands-off (maybe too trusting, see Cons).
Cons
Monthly (2+ days) furloughing of employees (management and line staff) due to ineffective Sales Department leadership - further preventing top-line revenue generation, client development, and rate drives. "Selling Hours" are wasted with multiple discussions about the size of client cookie boxes - as though that will be what moved the needle. Reading and re-reading a 1/3-full GRC together is a bizarre waste of time when potential clients need proposals and follow-ups. With COVID a distant memory and group travel hitting harder than 2019, there is no reason to sit behind par in terms of revenue or occupancy metrics.... and again, furloughing staff. Salaries are mostly fair, however, beware that bonus constructs are presented, yet once hit, go unpaid with "cheap-shot" explanation. Front-line operations could use a customer-service overhaul, but not as pressing by comparison. Also note: two highly competent HR Directors left within my >1-year tenure.