Pros
Employer is always looking to improve and takes employees' ideas seriously. Management is always supporting the team and no micromanaging. Although social services may appear like a desk job and sitting hours in front of a computer, there is plenty of variety and interaction with clients. Also opportunities to lead workshops and other activities that can enhance your position or prepare you professionally if you are just passing through. Great feeling of satisfaction when helping other succeed. Great competitive salary and benefits. Best 7 years and only left to explore a career change.
Cons
Working with low income and laid off individuals can be a little stressful. Many of these clients may have barriers that add to their frustrating situation, which can appear as if they are attacking you. Don't take it personal and try to imagine yourself in their shoes. Sometimes they just want to be heard, so listen and ask questions and demonstrate you care. It's hard and sad to turn away those that do not qualify and are still in need but do your research or ask co-workers to about other resources for them.