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      Great people, but challenging out-of-hours schedule - Call Handler NHS 24 Employee Review

      4.0
      Jul 6, 2026
      Call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people to work with, nice environment, supportive management. The out of hours nature of the work can be beneficial if you have a family and need to work around another person who is also working.

      Cons

      The hours, it is almost all out of hours which can be hard, very hard to switch shifts with others. working all the bank holidays can be hard on the family.

      Explore other reviews about NHS 24

      3.0
      Jun 29, 2026
      111 call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Great colleges to work on the variety of shifts

      Cons

      Shame that TM/management feel that they are better than everyone else yet they do not have a clue what call handlers have to put up with. Shifts can be very close together with late finishes with the dept making them up not having a clue as to how tough the turn around on shifts are as they dont do shifts

      1
      2.0
      Jun 14, 2026
      111 call handler
      Recommend
      CEO approval
      Business outlook

      Pros

      Helping people, adequate pay, NHS pension

      Cons

      Appealing behaviour from managers who do nothing all day and enjoy abusing staff for a laugh. Management seem to have their own group who just enjoy sitting in higher position and enjoy the power on other. Really unhelpful, the HR should do a better job when hiring managers.

      2
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