All talk, No action - Customer Service Representative NFP Employee Review

1.0
Mar 3, 2022
Recommend
CEO approval
Business outlook

Pros

Benefits are ok Colleagues are nice

Cons

-Management makes promises that they don't keep. -Too many managers/team leaders, not enough employees to do the work. -Horrible workflow. Have to comple templates for every change, which is time wasting for the client and for the broker. -Almost all employees are frustrated, hense the reason many have left.

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NFP Response
4y
We agree we have great employees at NFP! Thanks for the comment on our benefit offerings. On your other feedback, we encourage employees to speak with their HR Business Partner as we want to hear about any issues so we can provide support. We're sorry it doesn't sound like you've had a positive experience. NFP cares and we want to provide opportunities for all employees to be successful and grow in their careers with us.

Explore other reviews about NFP

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing job and work environment-highly recommend!

Cons

I don't think there is anything I would have changed!

2.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Remote work available, summer hours

Cons

Promotions are surface level and not a lot of actual experience driven, resources lack, communication lack, decisions are driven by capitalism and not customer focused

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