Aug 16, 2024
NEXT Response
1yThank you for taking the time to share your experience with us, and I'm sorry to hear that your time at NEXT did not meet the expectations you had when you joined. We appreciate your positive comments about our onboarding process and facilities, but it's clear that your overall experience fell short of what we strive to provide.
We regret that you felt unsupported during your probation period. Starting a new role can be challenging, and it's important that all employees feel comfortable seeking help and guidance, especially in the early stages. Your feedback highlights areas where we need to improve in terms of fostering a more supportive environment, ensuring that requests for assistance are met with understanding and encouragement rather than judgment.
We also take your concerns about the technology stack seriously. It's crucial that our teams have the tools and resources they need to perform their roles effectively, and we will review this aspect to ensure it aligns with the demands of the work.
Your advice to management is noted, and we agree that the probation period is designed to give new employees the time and space to integrate and grow within their roles. We are committed to reviewing our processes to ensure that every new team member is given a fair opportunity to succeed.
Thank you again for your feedback. We wish you all the best in your future endeavours and hope that you find a role where you can truly thrive.