Pros
Almost everyone is intentional about lighthearted conversation to get themselves and their co-workers through the grind. Co-workers are able to enjoy each other when the work load is reasonable. There is a relaxed dress code and less rigid operation than many call centers. Great entry-level position, especially for those between careers in need of money or recent graduates. Pay based on qualifications and abilities is above average for a call center, and PTO allowance is generous. Overtime hours are constantly available for those who want them. Attendance policy is very generous. You, as an applicant, may think it does not apply, but when life happens on interstate 77 at 8:00 a.m., you'll be happy about this. Bottom line: The people in this company are great. Despite the intrinsically negative nature of the job, management and supervisors are encouraging, supportive, and available to help you at every turn. Employees are hired not based on qualifications, but on potential and willingness to work. Navex hires people that they think are willing to work hard and contribute. Your co-workers will help you get through the day-to-day.
Cons
NOTE: This review pertains explicitly to the "communications specialist" position. Although the trainers are very nice, I feel that training does not adequately prepare you for the curveballs that are thrown at you constantly. You will talk to crazy people on the phone all day and be forced to improvise with outdated company databases. This job is essentially a complaint hotline, and on many occasions, you are the messenger that disgruntled employees shoot. You will talk to people that have been wronged, hurt, and abused. You will also talk to entitled, self-unaware hotheads, aggressive businesspeople who forgot their time in an entry-level role, and old people who somehow managed to get lost over the phone. More than anything, you will talk to very emotional people, and you must work hard to be patient and not let their negativity affect you too much. You are strictly prohibited from offering any sort of empathy or logical guidance. Due to high turnover, the call center is constantly understaffed and calls come back-to-back-to-back. Any rest you break, while not necessarily frowned upon by management, effects your performance negatively. This job, like all call center jobs, will lead to emotional and mental burnout. I would like to say that how you deal with that determines your success, but that is not the case. There are not advancement opportunities, and management is intentional about sharing their stories of being a CS "just like you" for this reason. You generally need to wait for someone to quit, at which point you will be competing with 5-8 other qualified people.
