Good and bad - Customer Service Associate NAVEX Employee Review

Dear NAVEX Team Member, Thank you for sharing your perspective. I am so glad to hear you love your team - we truly do have amazing people working across NAVEX! I shared your feedback with our Chief Customer Officer, and he agrees that our Support team works very hard. The utilization for this team has averaged 75% the past 3 months, which is right where we would expect. While everyone does support our selling efforts, we are fortunate to not be understaffed at this time. We also have a very high rate of net retention with our customers, which is something we certainly do not take for granted! In terms of our Town Halls, I hope you will take a moment to listen to our last few sessions as we have featured several guest speakers. While we are ultimately accountable to our shareholders to achieve our financial targets and want to be transparent with our team members about our progress, we also work to ensure our Town Halls are informative for people. For example, last month we welcomed a member of our team from the Contact Center to speak about Black History Month and we will continue to have more guests join us in the future. If you have ideas that you would like considered for a future Town Hall, please let me know – I would love to hear from you! Best, Cindy Raz