Strict Environment - Customer Service Representative NAVEX Employee Review

3.0
Sep 26, 2018
Recommend
CEO approval
Business outlook

Pros

Great atmosphere, people are pretty chill overall... The trainers are good and actually care if you “get it” or not. Everyone takes their position very seriously and the majority of the employees there are older and keep to themselves. For a call center, there was no real drama from what I could tell.

Cons

They are super strict about being punctual. No excuses are acceptable. If you’re late twice, you’re fired. Period.

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NAVEX Response
7y
Dear Former NAVEX Global Team Member, Thank you for letting our team know about our trainers in the Call Center - they do work hard to support our newest team members and care a lot about ensuring people are prepared to take on their new roles! You are also right - schedules for people holding roles as you did are strict given the service we insist our customers are provided. Our attendance policy does not separate someone for being late twice and if this was your experience, I welcome the chance to visit with you to learn more about your specific situation. I hope you've found a new role you love! Best, Cindy Raz SVP, HR & OD

Explore other reviews about NAVEX

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Constant exposure to new technologies like AI, automation, and cloud systems

Cons

More layers of approval > slower progress

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NAVEX Response
1mo
Thank you for sharing your feedback. We’re glad to hear you’ve had opportunities to work with emerging technologies like AI, automation, and cloud systems. We're excited to continue to invest in these technologies and opportunities! We also recognize that added layers of approval can slow progress and create frustration. As we continue evolving, we’re focused on finding ways to innovate, move faster, empower our teams, and improve how we collaborate and make decisions. Thank you for being part of our team and taking time to help us learn and get better! - NAVEX People Team
1.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Team Culture Flexible Schedule (hybrid model) Entry level pay is great

Cons

The position that was presented during the hiring process was not the position that was ultimately delivered. Employees have very little influence over organizational decisions; the prevailing message is to either accept ongoing changes or move on. The company sets exceptionally high performance expectations but does not appear to fully recognize how constant organizational changes, limited job security, frequent separations and internal restructuring, and unmet commitments can directly impact employees' ability to succeed. These factors create significant obstacles to achieving the standards the company expects.

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NAVEX Response
2w
Thank you for taking the time to share your feedback. We’re glad to hear that you experienced a strong team culture, flexibility, and competitive pay during your time with our team at NAVEX. We also appreciate your candid comments regarding organizational change, communication, and the challenges that can accompany periods of transformation. We recognize that change can be difficult and may create uncertainty for team members, particularly when teams are balancing evolving priorities with ambitious goals. As our industry, customers, and business continue to evolve, we are committed to making thoughtful decisions that strengthen our organization for the future. While change is not always easy, our objective is to better position our people and our business for long-term success, improve how we operate, and create opportunities for sustainable growth. Throughout that process, we strive to communicate openly, support our teams, and ensure our people have the resources they need to navigate change successfully. Thank you again for sharing your perspective. Feedback like yours helps us continue to learn and improve. We wish you all the best in your future endeavors. -NAVEX People Team
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