Was a dream at first but then… - Junior Underwriter NASB Financial Employee Review

Thank you for your feedback. We understand your frustration, as organizational changes are often not without occasional hiccups. To remain competitive in a very competitive mortgage market, NASB has invested heavily in new technology that will improve the customer experience and the daily work of our mortgage associates. This investment has required that we reorganize roles and responsibilities accordingly. We appreciate that change is never easy, and we are constantly tweaking the implementation process to make it smoother through consistent feedback from our associates, which has been invaluable. While this time of change has not been without some challenges, we still have a strong family culture at NASB, connected by a team of incredible associates who are helping us build a better, stronger and more sustainable bank for the future. We are genuinely sorry that your role at NASB no longer brought you joy at the end or that you no longer felt heard, but we appreciate your efforts while you were here as you no doubt contributed toward our growth. Our associates are what make NASB a leader in this industry. Please know that we care deeply about the happiness and successes of our associates, and we are confident that these changes, while not easy, will strengthen NASB and their associates for future success. We will use your feedback to evaluate ways we can ensure that our associates always feel like their voice matters—because it does. Good luck with your new position.