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NASA Federal Credit Union

Engaged employer

Poor unskilled management... - Loan Servicing Representative NASA Federal Credit Union Employee Review

2.0
Mar 23, 2015
Recommend
CEO approval
Business outlook

Pros

Great company to work due to their great benefits, great staff perks and incentives such as free company luncheons and holiday socials monthly, company paid training courses and skills classes monthly, and friendly employees.

Cons

loan servicing management team is very unskilled, lacking knowledge of loan servicing duties, and unable to properly train employees thereby expecting them to learn their own duties with no direction; quick to delegate work but unwilling to learn positions of their own department therefore not able to assist employees; not open or willing to hear or listen to suggestions of senior dept employees to keep dept workflow under control; lacking empathy, moral, and appreciation for departmental employees but steadily piling on duties of which management has no knowledge of themselves inevitably causing employees to leave shrinking dept by half. Credit unions salaries are not competitive and management looks for reasons not to give hard working employees salary increases leaving them for years with the same salary and more duties.

Explore other reviews about NASA Federal Credit Union

5.0
Mar 22, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Invested in employees Amazing executive team members Opportunity to learn

Cons

Nothing to share. Love this place!

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NASA Federal Credit Union Response
1y
Thank you for taking the time to share your experience working with NASA FCU for over 20 years! We’re glad to have you as part of our team!
4.0
Mar 14, 2026
Recommend
CEO approval
Business outlook

Pros

Remote customers service call center

Cons

Excellent team player and Worker

avatar
NASA Federal Credit Union Response
3mo
Thank you for taking the time to share your experience working with NASA FCU for over 10 years! We’re glad to have you as part of our team!
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