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      NAPA Auto Parts

      Engaged employer

      NAPA Auto Parts reviews

      A decent stepping stone indeed. - Counter Sales Representative NAPA Auto Parts Employee Review

      3.0
      May 2, 2017
      Counter sales representative
      Recommend
      CEO approval
      Business outlook

      Pros

      I had a great team, but to be honest, if it wasn't for them the pros list would be very small. Driving a company vehicle around town all day is a pretty easy job. So, there's that. I enjoyed the knowledge I received working in the industry and since then use them constantly. You get in close with a lot of businesses around town too, which means the networking perks are quite great. It's a great stepping stone, but not one to move up in. I'm glad that I got out when I did, that's why my impression is still decent.

      Cons

      The pay sucks, bumping up to counter sales does not increase your pay much at all and the responsibility grows infinitely larger. It's fun juggling so many tasks and doing a good jobs "feels" great because your customers treat you well when you do. But that doesn't mean the company will. There really aren't any incentives to work harder and they don't really reward you for or with anything. The closest thing I got was a quite literal pat on the head. Management is disconnected as always and I have never experienced HR that was so poor.

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      NAPA Auto Parts Response
      9y
      Thank you for your feedback. We are working very hard to ensure that our employees feel valued, cared for and are aware of the many great career opportunities that are available as well. It is a work in progress and is a huge priority for us this year and going forward. We do appreciate your review as being aware of how our employees feel is of huge importance to us and helps us improve and grow. We do care about our employees and without great/engaged employees, we can't take care of our valuable customers. Thank you again taking the time to leave a review.

      Explore other reviews about NAPA Auto Parts

      5.0
      Jun 5, 2026
      Counter sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      The hours are great compared to Autozone or O’reilly, the pay is much better compared to other auto parts retailers too. Anyone who complains about Napa Auot Parts doesn’t know what it’s like to work for their competitors. Unless you work for independent Napas I know their pay is different from corporate but I feel like this company actually cares about their employees and treats them fairly in regards to pay, and working here is much better and has a better work life balance compared to other retailers which is a plus. I can see myself making this a career and staying long term I love my job and what I do.

      Cons

      Tams sucks and catalog sucks, thats literally my only complaint about this company they need to upgrade the whole system and the way they do inventory and everything with regards to technology.

      3.0
      Apr 24, 2026
      Counter sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      At the time of writing, I have worked for Napa for 9 years. I can say with a great deal of experience that the fellow employees will make your day. Easy people to work with all around. Something about the shared struggle of working for NAPA will really bring a group of folks together. Customers who come into a NAPA come for a reason. I find this to be a much different experience from other auto parts stores. Customers know what they are talking about, and that makes the job all the easier. Hours are consistent almost to a fault, but you will ceratily get at least your 40 hours.

      Cons

      When I first started with NAPA, they genuinely cared about their employees(gift cards on bday, anniversary lunch, anniversary gift, holiday bonuses, company-wide holiday parties). That is all gone. All management you will have personal contact with has ZERO authority to do ANYTHING. Do not expect a merit-based raise, or even a yearly raise(no raises in 2 years despite $2.3B in net profit for 2025). It seems to take an act of god to fire employees who literally do not do their job. DO NOT CLIMB THE LADDER. The higher you get in this company, the more you will regret it.

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