It is okay but could be better - International Customer Service Specialist N26 Employee Review

3.0
Aug 15, 2020
Recommend
CEO approval
Business outlook

Pros

Good enough salary, above minimum wage. Modern IT environment. Some good extra perks like free food and some parties. A lot of colleagues from many different countries. A sport club with running and cycling activities. The office is conveniently located.

Cons

Very toxic environment. No voice to employees and those who raise their voice (or try to suggest something different) have been fired. Customer service organization is chaotic and in need of restructuring. Promotions in CS are handled almost randomly: sometimes the ones with better stats and results have to wait months if not years to move up the ladder, while some "lucky ones " get promoted in a couple of months for no reason. The majority of the TLs is just trying to create teams with people they can easily manage. They will support you as long as it is convenient for them and their own career. No support and poor management of autistic spectrum employees.

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N26 Response
5y
Hi. Appreciate you sharing your experience with us. We love that we have the opportunity to work with colleagues from over 80 nationalities, as this almost always leads to lots of interesting new connections, conversations and perspectives. It’s also great to hear that you enjoyed our perks and benefits, and got to experience some of the epic N26 parties in pre-COVID times. As a growing organization, we realize there are opportunities for improvement, so your constructive feedback is much appreciated. We run a structured promotion cycle twice per year, which is designed to be fully transparent in how promotion decisions are made. When an employee feels they have built up the necessary skills and are ready to develop into the next level, we use the feedback from their stakeholders in the business to determine their promotion readiness. As of our most recent promotion cycle, in September 2020, we celebrated the promotions of 154 employees, which was a great testament to the achievements and personal development of our employees across N26. We’re really glad you were a part of the N26 journey, and contributed to getting us to where we are today. Thanks again for your feedback.

Explore other reviews about N26

5.0
Jun 13, 2023
Recommend
CEO approval
Business outlook

Pros

Great product and design and team is worldclass

Cons

more focus on understanding customer needs

5.0
May 21, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small team in NYC working on bringing N26 to the US. Flat team structure (no bureaucracy or painful hierarchies). Open lines of communication and instant feedback loops. Everyone is extremely smart and driven towards a common goal, and we also enjoy each other's company both in and out of the office. There's also respect for having a life outside of work and a good sense of balance. Huge opportunity to take on as much work as you can handle and drive your own workstreams and outputs. I've found that my scope of responsibilities is quite large, and since joining, I've broadened my skill-set significantly in areas I wanted to expand upon.

Cons

Coordination with Berlin can be difficult at times given time zones and hypergrowth there. Nonetheless, people always are willing to help out and make themselves available when needed. Small team size as of now means fewer hands to help with all that needs to get done. That said - plenty of opportunity for new joiners to take on key tasks and responsibilities as we continue to grow the team

32
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N26 Response
7y
Thanks for sharing your feedback with us and your experience of working at N26.
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