Bosses in N26 doesn't care about the customers only about the power games - Business Operations Manager N26 Employee Review

1.0
Feb 28, 2020
Recommend
CEO approval
Business outlook

Pros

International colleagues, Wednesday free lunch, good perks and salary

Cons

- Extremely top down culture. It's impossible to drive any initiatives or suggest changes that are outside of management "selected projects". No discussion is welcomed - The projects are selected on the basis "the boss likes it" rather the real needs of the company or customer. Nobody checks if the selected project is actually the best way to achieve company goals/ customer satisfaction. No one cares about prioritisation and data analysis. - Working in N26 is like "Game of Thrones", it's not about what you can do or your professionalism but about who you know and who you are friends with - Company is still growing, there is so much to be fixed and done. Yet there are teams of people that have nothing to do at all for months. That's caused by very "top down", structured, micromanagement, and very hierarchical management structure . - A lot of management is selected based on a "friends with higher management/founders" bases rather than competency - There is no correlation between projects each department is set to do and what is company is trying to achieve - The core of the business is a mess. There is so little attention to the customer security and privacy, it's incredible! Yeah, I had the worst experience ever with N26. For a company of this size and this stage of development I would expect more strategic vision from the top that is communicated and executed. As well as more enabled people of all levels to contribute to the company growth. Actually, a lot of people in N26 are like me, passionate about the product but limited to do anything beneficial to the customer

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N26 Response
6y
Thank you for sharing your experience with us. We’re sorry to hear it was not a positive one. We do take this feedback seriously, as it's important for us to understand where our employees and former colleagues are not happy, so that we can address these concerns. Last year we went through a period of hypergrowth, which saw our employee base grow significantly to support all teams in meeting business goals. Understandably that type of environment is not for everyone, and can be challenging for even the most experienced individuals. That period of growth is now over, and this year we are working hard to ensure a more focused and involved approach with all of our employees. We have introduced new internal communication channels and adjusted our meeting format to make sure all of our employees are receiving up-to-date information about our plans and our overall objectives and key results (OKRs). These meetings are intended to provide clarity and alignment to all of our employees, and to allow an open forum for people to provide feedback and ask questions to our leadership team. In addition, we have approached our engagement survey from bottom up, so that our people can have the biggest impact on the change and direction they want to see. Our recruitment process is designed to identify and eliminate favouritism or preferential treatment for any groups. We have teams that focus on inclusive hiring both at the executive level and with our entry level team members, to ensure the process is fair for all applicants and not solely based on previous working relationships. Thanks again for your feedback and passion for the product.

Explore other reviews about N26

5.0
Jun 13, 2023
Recommend
CEO approval
Business outlook

Pros

Great product and design and team is worldclass

Cons

more focus on understanding customer needs

5.0
May 21, 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Small team in NYC working on bringing N26 to the US. Flat team structure (no bureaucracy or painful hierarchies). Open lines of communication and instant feedback loops. Everyone is extremely smart and driven towards a common goal, and we also enjoy each other's company both in and out of the office. There's also respect for having a life outside of work and a good sense of balance. Huge opportunity to take on as much work as you can handle and drive your own workstreams and outputs. I've found that my scope of responsibilities is quite large, and since joining, I've broadened my skill-set significantly in areas I wanted to expand upon.

Cons

Coordination with Berlin can be difficult at times given time zones and hypergrowth there. Nonetheless, people always are willing to help out and make themselves available when needed. Small team size as of now means fewer hands to help with all that needs to get done. That said - plenty of opportunity for new joiners to take on key tasks and responsibilities as we continue to grow the team

32
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N26 Response
7y
Thanks for sharing your feedback with us and your experience of working at N26.
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