Reasonably benign dictatorship, weak on management skills and structure - Anonymous employee Mumsnet Employee Review

2.0
Sep 5, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mumsnet has a strong set of values, gives you the opportunity to work alongside talented, outspoken, interesting women and men and is sympathetic to working parents in terms of flexible hours and working from home. For this reason, women who are parents of small children cope with a less than perfect working environment, since jobs that offer this kind of flexibility are still in a minority.

Cons

For a company of its size, 80+ , it was bizarre and shortsighted not to have a properly trained HR team. Management skills across the board were lacking and career progression was arbitrary and haphazard, with favouritism and cronyism clearly on display. New hires were regularly parachuted into high level roles without those jobs having been advertised, purely on the basis of personal contacts and friendships with senior management. Low level, and sometimes more serious bullying of staff members by other staff members took place with no recourse, since there was no HR or formal procedure. Within the company roles and responsibilities were often switched around or reassigned arbitrarily, regardless of an employee's skillset or capabilities. Ultimately power rarely devolved from the top and decisions, however ill-judged, rash or idiosyncratic could not be challenged or questioned.

Explore other reviews about Mumsnet

3.0
May 16, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Mumsnet is a nice place to work with some great people Friendly environment Interesting business to work for

Cons

Underpaid for the work you do Career progressions isn't clear

2.0
Jun 5, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Work life balance is great until its changed for no legitimate reason. Great to work for a company that has a real world impact on parents and specific womens issues. Some great people on all the different teams who are great at their jobs and provide great support.

Cons

Management offers lip service to feedback and company values while failing to act on either. A bereaved team member was told any leave beyond one week would come out of annual leave a stark example of the disconnect between Mumsnet's public image and internal reality for staff. Culture is cliquey and siloed, with playground dynamics between teams and bad behaviour routinely ignored when flagged. Confidence is actively knocked through micromanagement, diary monitoring, and a CRO who publicly calls out sales staff for childcare issues. No real progression, no meaningful training, and proactive ideas are stamped out. The bonus scheme is confusing, changes frequently, and sits well below industry standard. Mandatory socials and WFH register-taking add to the controlled atmosphere. The overall environment feels cult-like particularly around senior leadership.

See reviews by: Helpful|Rating|Date|All