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      Mud Bay

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      Mud Bay reviews

      Mud Bay is not what it used to be - Retail Sales Associate Mud Bay Employee Review

      3.0
      May 10, 2024
      Retail sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Health insurance, 40% off employee discount, great training program with lots of in depth knowledge about pet nutrition and holistic approaches to pet wellbeing

      Cons

      The company is in the hole due to poor financial choices (expecting the puppy boom of covid to continue) and a lot of negative impact is falling on the employees, such as: fewer hours, no raises, replacing full time positions with part time causing poor customer experiences when they expect better based on their previous visits, etc. What once used to be a small business experience focused on customers and their pets is turning into something more corporate coded, trying to pinch every penny possible out of providing a healthy work experience.

      Explore other reviews about Mud Bay

      5.0
      Jun 4, 2026
      Truck driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company. Very friendly and professional. Treat you like a family.

      Cons

      Your work night shift. So if that’s not your thing you won’t like it.

      3.0
      Jun 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

      Cons

      Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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