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      Mud Bay

      Engaged employer

      Mud Bay reviews

      Pretends to be “peace and love” - Retail Staff Mud Bay Employee Review

      1.0
      Jan 9, 2024
      Retail staff
      Recommend
      CEO approval
      Business outlook

      Pros

      Some good coworkers and good dogs

      Cons

      Everything other than coworkers and dogs is a trash fire, sometimes literally because of the homeless people smoking outside the stores in the more dicey areas. Management is not functional, the customer interactions are a lot like therapy sessions and you won’t be making enough money to save or develop any transferable skills. Don’t believe your manager when they dangle the carrot of promotion - it won’t happen.

      avatar
      Mud Bay Response
      1y
      We are sorry to hear that you did not enjoy your time with Mud Bay. Safety is of high concern to us, and we are always working diligently with local law enforcement as well as our Safety Manager and Store Operations team to address any incidents that may impact our teams or customers. Whenever a new position is opened, we reserve the opening for internal Muddies for a minimum of 3 days to ensure our current team members get those opportunities before external candidates are considered. We recommend talking with your Store Manager and/or District Manager when you are interested in a promotion so they can work with each person individually on their career progression. If you need further assistance outside of your Store Manager or District Manager, please reach out to HR@MudBay.com.

      Explore other reviews about Mud Bay

      5.0
      Jun 4, 2026
      Truck driver
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company. Very friendly and professional. Treat you like a family.

      Cons

      Your work night shift. So if that’s not your thing you won’t like it.

      3.0
      Jun 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      The employee discount is great, best benefit of the job in my opinion. You get 40% off all products. My immediate team and manager were absolutely wonderful and the work atmosphere was great. You get to pet cute animals every day and help people solve their pet-related problems. When I started, there was great training and education, but that has recently gone downhill.

      Cons

      Even though my team was awesome, you can be sent to other locations when there are call-outs, and not every store has a good manager and co-workers. It felt a bit hostile when I went to work at other locations. Upper management is a total joke. They are controlling and make decisions that impact store employees without consulting those who actually work in retail.

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