Unprofessional Company with Lots of Improvement Needed - Anonymous employee MrQ Employee Review

1.0
Dec 22, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some colleagues are decent and the industry is quite interesting to learn about. Nothing else is beneficial about working here.

Cons

Management, including the CEO, exhibits a micromanaging approach that often comes across as unprofessional and lacking real-world working experience. This lack of exposure to industry norms and practices is palpable throughout the company. The Customer Service/Player Experience role is notably underpaid, reflecting a broader trend of minimal compensation and benefits across the organisation. The responsibilities significantly exceed what is outlined in the job description. In this role, you’ll often act as a therapist, handling complex and challenging issues such as addiction, abuse, high-risk cases, AML compliance, and more. Before accepting a position, ensure you thoroughly enquire about the full scope of responsibilities and what the training process entails. The role requires emotional resilience and a readiness to face high-pressure situations daily. Micromanagement is a prominent feature of the company culture. Every moment of your workday is closely monitored, with tasks dictated to you rather than entrusted to your judgment. The lack of autonomy and trust can feel infantilising. If you are comfortable working under constant oversight and direction, this environment may suit you. Otherwise, it’s worth considering these factors carefully.

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MrQ Response
1y
Thank you for taking the time to share your feedback. We appreciate your insights on aspects of your role and our company culture, and remain committed to continuously improving the experience we offer our team.

Explore other reviews about MrQ

3.0
Oct 20, 2025
Recommend
CEO approval
Business outlook

Pros

friendly colleagues that makes you feel part of the team

Cons

growth plans are a bit low

1
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MrQ Response
1mo
Good to hear your perspective on your time here — and appreciate you being part of the Qrew. Nice to see the focus on the team and the people side coming through, especially feeling supported and part of the group day to day — that’s something that really matters. We also hear your feedback around growth opportunities. As we continue to scale, making sure there are clear and meaningful paths for development is something we’re always working on. Thanks again for sharing your experience.
5.0
May 15, 2026
Recommend
CEO approval
Business outlook

Pros

The culture here is the real deal — not the kind that gets plastered on a careers page and forgotten. People are smart, kind, and genuinely invested in each other's success. I've worked at places that talk about "collaboration" and places that actually live it; this is firmly the latter. Leadership is transparent in a way I haven't seen elsewhere. Roadmaps, financials, the reasoning behind hard calls — it all gets shared openly, and questions in all-hands actually get answered, not deflected. When priorities shift, you hear about the why, which makes it much easier to get behind. Growth opportunities are real. I've been given room to stretch into areas outside my original scope, with managers who treat development conversations as ongoing rather than a once-a-year checkbox. Promotions feel earned and well-calibrated. Compensation and benefits are competitive, and the flexibility around remote/hybrid work is treated as a default, not a perk you have to negotiate for. PTO is respected — people actually take it and don't get pinged on Slack. The work itself is interesting. Hard problems, modern tooling, and engineering decisions are made by the people closest to the code. There's a strong bias toward shipping while still investing in quality.

Cons

Honestly, the main downside is that growth has brought some growing pains — processes that worked at a smaller size are being rebuilt, and it occasionally shows. But leadership is aware and actively iterating, which is more than I can say for most places.

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MrQ Response
1mo
Thank you for writing this so thoughtfully — it's a really generous review and we appreciate you taking the time. Everything you've described — the transparency, the genuine collaboration, the space to grow — is something we work hard to protect, so it's great to hear it's coming through in practice and not just on paper. Your advice to management is well taken too. Scaling without losing what makes a place special is one of the harder challenges, and it's something we think about a lot. We won't pretend the growing pains aren't real — they are — but the intention to keep iterating and getting it right is there. Really glad you're part of the team. Reviews like this one remind us why it matters.
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