Great team but toxic environment and abrupt management changes - Senior Marketing Operations Manager Motus Employee Review

Honestly, this has been one of the best companies I’ve ever worked for. The WFH setup is great, the benefits are solid, and the work/life balance is real. You’re treated like a professional, and you’re trusted to manage your own desk and get things done. You do need to be good at prioritizing and taking ownership, but if you like that kind of independence, it’s perfect. People are open to feedback too. If you see something that could be better, you can speak up and make suggestions. Overall, just a really great place to work. I genuinely enjoy the people I work with.

I’d say the salary and bonus structure could be clearer. I don’t always have a good understanding of how those decisions are made, and a little more explanation from leadership would really help.

WFH, “unlimited” PTO (at about 2-2.5 weeks per year they start bring up having HR approve), home office stipend, great coworkers.

•Higher up held a meeting to “brainstorm” Glassdoor reviews ideas bc he didn’t feel the rating reflected how his experience was with people he thought would agree to try and boost rating. Below is why it’s low sir: •No accountability, good workers get more work and bad workers are allowed to continue being bad. •Outsourcing that leads to loosing customers then laying off Motus agents instead of addressing the real problem that causes customers to leave. • Pushing AI everywhere •No growth opportunities for good workers •Low Pay for the amount of work pushed on people •Excluded from the rest of the company. • Yearly top performance award for hard work has now become a popularity contest instead of based on work and is impossible to fill out for some job roles. •Zero team building, Zero employee appreciation, the “recognition” platform introduced this past year is another popularity contest and has zero effect on anything. Management recognizing management is a joke. • Forced to work holidays that the rest of the company has off. •Excluded from “All Company” meetings. • Micromanagement • Lack of real training for people. •No work/life balance, workers are just numbers.