Great Product, Internal Direction is Shifting - Customer Success Manager Motive Employee Review

2.0
Aug 30, 2022
Recommend
CEO approval
Business outlook

Pros

-Great product and overall happy customers. -Supportive management for a while.

Cons

-Economic struggles have caused a shift in management to a more heavy micro-management style that is coming from the top down. -Company policies and metrics have become more strict from the top down within the last couple of months and verbal and written warnings are handed out very frequently. -Struggle to hit numbers as a company the last few months has caused volatility. What at first was an increase in headcount due to success and looking to IPO soon, quickly turned into seemingly looking to weed out employees (again, coming from top leadership down to individual contributors) to avoid paying severance packages with layoffs, by very quickly and frequently handing out verbal and written warnings. It's almost like a fast track to terminate employees to not have to pay out benefits involved in layoffs. -Lately, management has seemed to target specific employees and write them off, making it hard to change that narrative and be motivated to succeed without real, genuine support. -Highly saturated market and promises of growth and success / IPO with RSU's (restricted stock units) that keeps getting pushed back.

Explore other reviews about Motive

5.0
Jun 28, 2026
Recommend
CEO approval
Business outlook

Pros

Great company and product. Shoaib is a great CEO

Cons

Hype and noise valued too highly

5.0
Jun 7, 2026
Recommend
CEO approval
Business outlook

Pros

Strong people and culture. Genuinely good colleagues, a collaborative environment, and a place where talented people want to do good work. After many years here, the quality of the people is the thing I'd point to first. Real mission and real product. The work matters — building technology that has a tangible safety impact in the physical world. That gives the work a sense of purpose that's hard to find elsewhere.

Cons

Leadership and organizational clarity could be stronger. As the company has grown, clearer direction, more consistent decision-making, and steadier organizational structure would help people do their best work. Uncertainty. Periods of structural and strategic change can create a sense of instability that's tiring over time, even for people who are otherwise very committed to the company.

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