Do not get sucked in by the fancy interview - Anonymous employee Morgan Randall Employee Review

Thank you for your review and the time you have taken to do this. We welcome all feedback to help us improve our working culture and enhance our family values further. It is a shame to read the review and that you have left us feeling this way especially since you have been with us for some time now. Clearly you have developed some negative views and resentment as a result of your experience and departure which has led to your views and comments above and I truly wish we could have spoken about these before you departed so that we could have done something to address them. Staff retention is an absolute priority for us and we have spent many years on ensuring we are continuously addressing any concerns in this area and that we are constantly improving. As a result, we now have the lowest staff turnover of any of the large operators in our industry in London. This doesn’t mean that we are not going to improve further or that all of the work is done. As we continue with our rapid growth throughout London and our organisation expands from our humble beginnings there are likely to be areas that require work and improvement as a result of the increasing staff numbers. With this in mind, we appreciate all the feedback we can get so that we can address these areas as soon as possible and make it a better working environment for everybody. We are happy to respond to the comments to shed some light on these. Nobody is required to work “every breathing minute” of their lives and this is certainly not what the company phone is for. Company phones are provided so that unlike other agencies you do not have to use your own personal mobile to speak with clients, customers and colleagues and mix up your personal phone calls with the work calls and receive calls out of hours. The work phone is used exactly for the reason that you can turn it off when you leave work in the evenings or have a day off and not be disturbed on your personal line. As a company it is an extra cost to do this and we do this precisely so our team members can benefit from separating their work lives and personal lives. It is also highly confusing you mention this as a con seeing as you have also mentioned having a company mobile phone as a pro in your own words at the top of the review? Our basic salary is one of the highest in the industry along with the excellent commission package that comes with it. This is one of the reasons why we have the highest application rates in the industry who people are looking for a new role. The roles are advertised in great detail and all of the information is accurate and updated at all times. It would be great to know what exactly you mean by this as it is very broad and ambiguous which means we cannot look into this further. If you feel there is a specific issue with the way the role is advertised then we would love to hear back from you on this point and look into it further. The team morale and company culture is very friendly and family orientated. Our team members not only work together but also socialise together and make great friends for life. The atmosphere in any sales environment can get a little tough sometimes however, that is exactly why we have our company events to relax and unwind. Our team members are the lifeblood of our organisation and we care deeply about the way they feel as we spend more time with each other at work than we do with anyone else in our lives. You have mentioned that if you leave before 12 months you must pay back all of your commission and this is absolutely false and not true at all. There has never been a policy past or present with this and no commission has to be paid paid back when you leave unless their is a case of fraudulent conduct. All of our contracts are fully accurate and go into a lot of detail. If this was not the case we would be breaking the law and you would not be writing a review and instead your solicitor would be writing to us. There clearly seems to be other issues here or a feeling of resentment, we would love to hear from you so we can help and clear things up as this is not something we wish for you to feel at all. The claims you have made relating to “bribing” staff for good reviews is clearly not accurate as this is a public platform and people leave good and bad reviews depending on how they feel. There will always be instances where things do not work out and people move on and this obviously leaves a sour taste and can cause some short term reactions like writing reviews which are not entirely accurate or are done in a moment of anger or lack of judgement. We take feedback very seriously and will work on all items that are brought to our attention and make a better working environment for the people we work with. We want to wish you all the best in your future role. We will certainly take this as a chance to improve on your concerns now so that we can stop anyone else feeling this way. Thank you.