Terrible experience with unprofessional management - Restaurant General Manager Moose Coffee Employee Review

Teams are amazing, but they have to be.

It’s difficult to know where to start, but in keeping with the rest of the reviews, every single member of head office is a parasite at best. They are bullies, and what’s worse is they know it and revel in it. Made a mistake when banking? You’ll get a phone call. Chef hasn’t turned up and you’re down on section which is why you didn’t hit sales? You’ll get a phone call. Booked time off and in your absence something entirely insignificant has happened? You’ll get a phone call. To put it into perspective, it’s been 3 years since I left and they’ve had a general manager every 3 months on average. It isn’t random either, they don’t pay into the pension pot during probation. Funny that. It’s like you’ve calculated that into the budget. If you ever see a job here, run.

The staff I worked with are hard working and lovely people I have the pleasure of working with. They deserve a lot more!!

Where to begin! Head office was awful! Setting unrealistic targets, no recycling in place, push management out, and no HR!! No perks, the site I worked at we weren’t allowed coffee we Had to supply our own milk, have a limited menu. But other sites can have whatever they want?! Breaks only offered if you work Over 6hours. Rota changing less and a day with no notice and holidays ignored. Never worked anywhere that keeps kitchen open up to the close. Close at 4, someone comes in at 3:50 you Have to seat them. Meaning you stay later, which would be fine!! But managers would get told off if staff stayed later than rotated meaning next time you’re in you’ll be sent home early… Working on the bar alone on a busy weekend was stressful! Constantly asking for help to be ignored. Coffee machine broken, a broken glass wash which means everything had to be hand wash, unable to keep up with health standards and slowing down service. One day in summer the kitchen extraction fan broke. Fairly sure that’s illegal? Finally rumours in HR of Zionism and homophobia has been going round for a while. They don’t care about your mental health, seeing a staff member have a server panic attack and HRs respond was to ‘just work through it’ was appalling!! They clearly have no respect for staff members