Excellent company culture a well paid - Customer Operations Specialist Monzo Bank Employee Review

5.0
Oct 26, 2024
Recommend
CEO approval
Business outlook

Pros

Company culture was first-class at Monzo, I loved the regular stand-up updates from leadership and generally employee engagement across the board was great. The position was also pretty well paid at the time.

Cons

The work was quite difficult (understandable given the high pay). For me, the chat-completion per-hour targets were a little above what I'd have considered reasonable, but obviously people managed alright.

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Monzo Bank Response
1y
đź‘‹Thank you for taking the time to leave us a review. If you'd like to discuss the points you raised please contact hiring@monzo.com so we can discuss them with you.

Explore other reviews about Monzo Bank

5.0
Apr 22, 2026
Recommend
CEO approval
Business outlook

Pros

Great, fun, dynamic place to work

Cons

No too many negatives to report

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Monzo Bank Response
1mo
Hi 👋 Thanks for taking the time to leave us a review. We really appreciate the honest feedback it’s the only way we get better. We’re always looking for ways to improve the experience for everyone here, so thank you for helping us see where we can do more. If you'd be open to discussing in more detail your feedback please do email hiring@monzo.com Thanks once again!
2.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

remote working was a real benefit

Cons

lack of management skill, lack of focus, no support for workforce

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Monzo Bank Response
1w
Hi there, Thanks for taking the time to share your experience. We’re glad to hear that remote working was a real benefit for you, but we’re sorry that you didn’t feel supported or well managed during your time at Monzo. We appreciate you sharing this feedback, especially as someone who experienced Monzo from the inside. If you’d be open to sharing more detail privately, please contact us at hiring@monzo.com and we’ll make sure your feedback reaches the right team. We wish you all the best for what comes next.
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