Disappointing, but not surprising - Customer Service Agent Monzo Bank Employee Review

Hi 👋 Thanks for taking the time to leave us a review. We really appreciate the honest feedback it’s the only way we get better. We’re always looking for ways to improve the experience for everyone here, so thank you for helping us see where we can do more. If you'd be open to discussing in more detail your feedback please do email hiring@monzo.com Thanks once again!

Hi there, Thanks for taking the time to share your experience. We’re glad to hear that remote working was a real benefit for you, but we’re sorry that you didn’t feel supported or well managed during your time at Monzo. We appreciate you sharing this feedback, especially as someone who experienced Monzo from the inside. If you’d be open to sharing more detail privately, please contact us at hiring@monzo.com and we’ll make sure your feedback reaches the right team. We wish you all the best for what comes next.