Work review - Customer Service Representative Moniepoint Employee Review

The mission is inspiring, and everything on paper screams: fast-paced startup making data-driven decisions that leave a lasting impact on Africans everywhere. But behind closed doors, it's not really like that. Although the design organisation is doing everything possible to achieve great things, we are constantly hindered by the incapabilities expressed at C-suite level to product level.

The org says they're data-driven, but I consistently get demanded of to deliver on designs without a single data point from PMs. And the product org is point-blank a joke. I have never worked with such disappointing product management in my career before.

The Human Resources Department always kept an open room policy for complaints and concerns, which was a mirror of the character competence required from me in my role. They walked the walk without having to talk too much.

Products delivery always needed iterations and improvements based on literacy and evolving customer demands in the markets. But that’s not a novel Con peculiar to the company, it’s an expected challenge for every enterprise that wants to scale.