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      MongoDB

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      Sadly, used to be a great place to work, but just not a good experience anymore - Customer Service Manager (CSM) MongoDB Employee Review

      1.0
      Aug 10, 2020
      Customer service manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Cool office that no one is using right now, the MongoDB name

      Cons

      Management/leadership does not value or listen to their individual contributor employees. Used to be great, but just not a good experience anymore, cliquish groups, manager hard to work with, and since the CTO stepped down things have been going progressively downhill, my advice to anyone considering the role, keep looking.

      avatar
      MongoDB Response
      5y
      Thank you for taking the time to provide feedback; we respect your concerns. Our goal is to ensure that everyone has a positive experience at MongoDB. It’s important to us that every employee at MongoDB feels valued, respected, and heard by their managers. After nearly 13 years with the company, our co-founder Eliot Horowitz stepped down as CTO in mid-July but he continues to serve as technical advisor to MongoDB. We are excited that Mark Porter joined as our new CTO on July 20th to help lead our teams as they further develop our technology and products. We look forward to the contribution that Mark will make to our company. We are continuously working to create a culture of growth, inclusivity, learning, and development. Several of the ways we do this is through providing support, coaching, enablement, and training for all employees and feedback is a key part of this process. If you would be open to sharing more about your experiences, please get in touch with our Employer Brand Manager, jess.katz@mongodb.com.

      Explore other reviews about MongoDB

      5.0
      Jun 8, 2026
      Internship
      Recommend
      CEO approval
      Business outlook

      Pros

      The early talent team does a fantastic job supporting interns and making the transition from college to full-time comfortable. Team's truly do care for you

      Cons

      Felt like there was a lot changes happening at the executive level

      2.0
      Mar 23, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Most benefits are solid, exception being no matching 401K which is kind of insane for tech. Embraces the use of AI for all employees.

      Cons

      MongoDB is extremely dysfunctional from a marketing POV. The functional silos built a culture of no collaboration and just checking boxes of doing the same things over and over again. Leadership at the MLT level is out of their depth for what the business needs out of marketing to grow. There is arrogance encouraged by a bully CMO who has her favorites that can be held to different standards than others and it is abundantly clear. That attitude trickles down into all of MLT and never really offer solutions, just criticisms. Pay is lower than other companies for the same role. Lack of clarity of what it takes to get a promotion. Blatant disregard for Employee Engagement surveys that have been on a decline for years that leadership takes no ownership on improving.

      3
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