Jul 29, 2016
MogoSME Response
9yHello Strategist, thanks for your feedback. Admittedly, a tough review to read, and I am very sorry to hear that your experience at Mogo at this point, is not meeting your expectations.
We are a scrappy, entrepreneurial, privately held business which has grown organically, and without external capital investment, for over 16 years. Our main focus has been and continues to be our clients, the delivery of great service, and the development and retention of our employees. Not going to say it isn’t tough to balance it all. It’s tough! But we keep at it. We’ve just completed a huge transformation in the organization, with new professional opportunities for a large percentage of our team. We are proud of this accomplishment, as it was a response to the collective voices of the organization about what they needed in order to thrive and grow with us. We continue to solicit internal feedback about the transitions and hope you’ll take those opportunities to let us know how it is going for you.
My greatest concern is that somehow we have not been available to you, to address your concerns and frustrations directly. My experience at Mogo, as the HR Leader for almost 3 years, is that we are extremely open and receptive to our team’s feedback, and exert a TON of effort to address challenges. That you are here with us, experiencing these deep rooted frustrations, is not how we want any of our employees to feel. Ever. Please consider coming directly to me, or to your manager, so that we may have the opportunity to connect with you about it.